DLABS CREATION

Terms of sale

Your project, its price, timing and your rights: the terms of your purchase.

Version: 25 October 2026 · English translation

Your seller

DLABS LDA — NIPC 514413746
Rua Cesaltina Fialho Gouveia, 700 — 2645-038, Portugal.
DLabs Studio de Création — 1410 Waterloo, Belgium.

Questions: info@dlabscreation.com · +32 465 175 878. Invoices are issued by DLABS LDA. The addresses listed do not offer walk-in collection without an appointment.

Your order

You can upload a ready-to-print file or request help with a project. AI creation is optional. An assessment or quote request does not trigger payment or production.

For a print payable directly, check the model, dimensions, material, colour, quantity and summary before paying. The displayed printing price for those choices is the price payable, not an estimate. Delivery and additional services are separate; the total and applicable taxes are presented before payment confirmation. No extra charge may be imposed after purchase without your agreement.

Confirmed payment validates the order described in the summary. For a quoted project, you must first accept the proposal and its payment terms. Available payment methods are displayed at checkout. Keep your summary and confirmation.

Assembly, accessories and creation

You may choose printed parts alone to assemble yourself. Assembly, gluing, accessories and model creation are included only when expressly listed in your order.

If you request these services, a separate proposal specifies the scope, price and effect on timing. They are charged and carried out only after your agreement. Paying for printing alone does not accept these options. AI creation is not a subscription; its cost and limits must be accepted before any creation purchase.

Your file and intended use

Check the scale, dimensions and intended use. Tell us about particular requirements before ordering, such as mechanical fit, heat, food contact, loads or electrical use. An image or on-screen preview is not certification of a part.

You must be entitled to use submitted files for this print. For a model from MakerWorld or another site, check its licence and necessary permissions. Sending a link does not transfer its creator’s rights to DLabs. You retain rights to your own files; use or delivery of files created by DLabs is specified in the design proposal.

If we identify a feasibility issue after payment, we contact you before changing the project. Any price change requires your agreement. If the order cannot be fulfilled and no solution is accepted, amounts relating to the unperformed service are refunded. Your statutory rights still apply.

Production and delivery

Usual production time is 24 to 48 hours after payment confirmation and receipt of the necessary information. Shipping time is additional. Design work, assembly or a project needing assessment may require a different timeframe, presented before your agreement.

Available destinations, costs and delivery information are presented before purchase. We do not promise one shipping timeframe for every parcel. If we become aware of a delay, we inform you of the situation and proposed new schedule.

If the agreed delivery deadline is missed, statutory remedies remain available, including granting a reasonable additional period and terminating the contract if that period is missed. In cases provided by law, such as refusal to deliver or an agreed essential date, termination may be immediate. If no delivery time was agreed, the statutory 30-day limit applies. For transport arranged by DLabs, risk of loss or damage remains with us until you physically receive the goods.

Changing your mind and returns

For an eligible distance purchase, you have 14 days from receipt of the goods to notify us of withdrawal without giving a reason. For a service, the period starts when the contract is concluded. An email clearly stating your decision is sufficient; you may also use the form below.

The exception concerns goods made to your specifications or clearly personalised. It does not automatically apply to all 3D prints, or merely because a standard item is manufactured after ordering. Personalisation and its consequences must be explained before purchase. This exception never removes rights relating to defects or non-conformity.

After notifying us, return the goods within 14 days. You pay direct return costs for a simple change of mind unless otherwise agreed; costs legally payable by DLabs are not charged to you. You may inspect goods as you would in a shop; handling beyond what is necessary may result in a deduction for diminished value.

Refunds are made within 14 days of notification using the same payment method, unless another fee-free method is agreed. This includes the original standard delivery cost, but not the extra cost of a more expensive method you chose. For goods, we may wait for their return or proof of dispatch. Contact us to arrange a return; doing so is not a condition for your withdrawal notice to be valid.

Starting a service during the withdrawal period requires your express request. If you then withdraw, only the legally due proportion for work already performed may be retained. Loss of the withdrawal right after full performance of a service, or when supply of digital content without a physical medium begins, requires the agreements and information prescribed by law. General acceptance of these terms does not replace them.

A problem with your part?

Contact us with your order reference and a description of the issue. Photos can help. We assess conformity with the agreed characteristics and the use legally expected.

The statutory guarantee remains fully applicable, including to personalised parts. Belgian law provides two years for new consumer goods; Portuguese law provides three years for movable goods where applicable. These terms do not reduce the applicable statutory period or mandatory protections in the consumer’s country of residence.

Statutory remedies include free repair or replacement followed, under the conditions provided by law, by a price reduction or termination. A defect caused solely by improper use is not an original lack of conformity. This clarification does not limit our statutory responsibilities.

Complaints and solutions

Email info@dlabscreation.com with your reference and the solution you seek. For cross-border disputes, the European Consumer Centre Belgium can offer guidance. The official Portuguese list of alternative dispute-resolution bodies can help identify the competent body. These references do not declare DLabs membership of any particular body and do not limit access to competent courts.

These terms address consumers. Specific terms for business projects are set out in the proposal. Mandatory consumer rights take precedence over conflicting clauses. Data is processed under our privacy policy.

Model withdrawal form

Copy this text into an email or print this page. Complete only if you wish to withdraw. A signature is required only on paper.

To: DLABS LDA, Rua Cesaltina Fialho Gouveia, 700, 2645-038, Portugal
Email: info@dlabscreation.com

I hereby give notice of withdrawal from the contract for:
[Goods or service concerned]

Order reference:
Ordered on / received on:
Consumer name(s):
Consumer address(es):
Date:
Signature (paper only):